for your

Are you already looking forward to your holiday with us in Gerlos?
Here you will find the most important information about your stay. If you have any questions, please feel free to contact us at any time.

Booking informations

Check-in is possible from 08:00 until 21:00. Your room will be ready at the latest 16:00.
We are happy to store your luggage for you in the meantime.
Please notify us in advance if you expect to arrive after 21:00.

Check-out is possible from 08:00 until 10:30.
We ask you to check out in the evening before if you plan to depart before 08:00 the next day.

For bookings we require 30 % deposit up to 7 days after booking.

Payment of the remaining amount on the evening before your departure by 9 p.m.

Of course, you are also very welcome to pay in advance via bank transfer.

Up to 1 month before the day of arrival 40% of the total package price.

Up to 1 week before the day of arrival 70% of the total package price.

In the last week up to one day before the day of arrival 90% of the total package price.

No arrival 100%.

We are very well suited for, and happy to welcome groups.
Please contact our office and we will happily assist you with your booking.

We count every booking that involves 20 or more persons as a group booking.
Special payment and cancellation terms apply, please see them here.

We accept the following payment methods:

  • Bank transfer
  • PIN / Maestro / V-pay
  • Visa / Mastercard

Raiffeisen Bank
Account holder: Alpenhotel Tirolerhof Betriebs eU
IBAN: AT20 3622 9000 0072 6836

Please use your booking number as reference for any payments.
Alternatively, you can use the bookers name plus arrival date (i.e., John Doe 01.01.2022)

Pets only on request, for a fee (€ 15 per day, without food). Pets are only allowed in double (standard) and triple rooms.

We highly recommend you take out a cancellation insurance with your booking.
The “Europäische Reiseversicherung” will also cover most COVID related issues for you.
Including quarantine measures preventing your travel.

You can find their COVID info here, and their travel insurance packages here.

If not communicated differently, Austria's general Hotel terms & conditions apply.
You can view Austria's general Hotel terms & conditions here.