Informatie
over uw
boeking

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Hier vindt u de benodigde informatie over uw verblijf. Voor vragen kunt u altijd contact met ons opnemen.

Boekingsinformatie

  • Check-in is possible daily from 14:00.
    Please notify us in advance if you plan to arrive after 23:00
  • Check-out is possible daily until 10:30.
    Please notify us a day in advance for check-out’s before 07:00

Age groupsDiscount
0-3 years old*Free
4-7 years old*80% discount
8-12 years old*50% discount
13-17 years old20% discount
18+ years old10% discount

  • * Children up to and including 12 years old will be served a special children’s menu as part of the half-board.
  • Above discounts are valid for any bed above the ‘standard/minimum occupancy’ beds in a room. E.g., two adults in a triple room pay the full price, a third would get 10% discount.
  • We are happy to supply baby beds, free of charge. Please inform us in advance if you require one.

  • For the summer season we do not charge extra for short stays.
  • For the summer season check-in and check-out is possible every day of the week.

  • For the summer season we do not require any prepayment.
  • Upon arrival we will require you to show a credit card, for security deposit.*
  • The remainder your stay can be settled on departure via bank card or credit card.
  • Of course, you are also very welcome to pay in advance via bank transfer. See bank details below.

    • * We reserve the right to block an amount, up to 30% of your stay, on your credit card until 24 hours after departure.

  • Free cancellation until 2 days before arrival.
  • After 2 days before arrival, we will charge 90% of the total price of your stay.
  • After arrival or in case of a ‘no-show’ we will charge 100% of the total price of your stay.
  • We advise you to take Travel insurance to cover any cancellation costs in unforeseeable circumstances.

  • In general, we accept bookings from Saturday to Saturday. Different arrival or departure days are only upon request. As are short stays.
  • Please contact our office if you require different arrival or departure days, we will be happy to look for possibilities with you.
  • Winter 21/22: Due to this year’s Christmas and New Year’s Eve stretching through the weekend. We have changed our standard arrival/departure day around this period:
    • Week 51: Arrival possible on Saturday and Sunday. Departure on Saturday and Sunday.
    • Week 52: Arrival possible on Saturday and Sunday. Departure only on Sunday.
    • Week 1: Arrival only on Sunday. Departure on Saturday and Sunday.
    • Week 2: Arrival on Saturday and Sunday. Departure only on Saturday.

  • To confirm your booking, we require a down payment of 30% of the total price, within 7 days of booking.
    Bank transfer is the preferred payment method.
  • Upon arrival we will require you to show a credit card, for security deposit.*
  • The remainder your stay must be settled on arrival via bank card or credit card.
  • In the case of a cancellation within the free-cancellation period, your down payment will be restituted to a bank account of your preference.

    • * We reserve the right to block an amount, up to 30% of your stay, on your credit card until 24 hours after departure.

  • Cancellations will be charged according to the following timetable:
Up to 30 days before arrivalFree cancellation.
After 30 days before arrival30% of the total price.
After 14 days before arrival70% of the total price.
After 7 days before arrival90% of the total price.
After arrival, or in case of ‘no-show’100% of the total price.

  • We advise you to take Travel insurance to cover any cancellation costs in unforeseeable circumstances.
  • Special terms apply to group bookings involving 20 persons or more.

  • We are very well suited for, and happy to welcome groups.
    Please contact our office and we will happily assist you with your booking.
  • We count every booking that involves 20 or more persons as a group booking.
    Special terms apply, please see them below.

  • For group bookings we require payment via bank transfer according to the following timetable:
90 days before arrival40% of the total price.
14 days before arrival70% of the total price.
7 days before arrival100% of the total price.

  • Cancellations will be charged according to the following timetable:
Up to 90 days before arrivalFree cancellation.
After 90 days before arrival40% of the total price.
After 14 days before arrival70% of the total price.
After 7 days before arrival90% of the total price.
After arrival, or in case of ‘no-show’100% of the total price.

  • * In the case of options booked with third parties through the Hotel (i.e., rentals/lessons/activities), any cancellation costs by the third-party will be transferred to the Booker.

  • We accept the following payment methods:
    • Bank transfer
    • PIN / Maestro / V-pay
    • Visa / Mastercard

  • Raiffeisen Bank
    Account holder: Alpenhotel Tirolerhof Stephan Dekker e.U.
    IBAN: AT77 3622 9000 0072 5713
    BIC: RZTIAT22229
  • Please use your booking number as reference for any payments.

  • Pets only on request, for a fee (€ 12 per day, without food).

  • We advise the "European" as travel insurance.
  • More than just a cancellation insurance (without deductible) for your holiday. Hotelstorno Plus also includes travel interruption, additional costs for late arrival or an involuntary holiday extension and search and rescue costs. Entrust the "European" with your holiday.
  • Easily calculate your premium: European travel insurance.

  • If not communicated differently, Austria's general Hotel terms & conditions apply.
  • You can view Austria's general Hotel terms & conditions here.