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We assure you that the protection and well-being of our guests has the highest priority and that we will do everything to enable you to enjoy the inclusive services as usual.
With all the anticipation, we always keep an eye on the safety, protection and well-being of our guests and employees. We would like to keep you up to date with the latest information and measures. So that you can plan your well-deserved vacation, we have taken comprehensive precautions for you and your protection.
Measures and recommendations for our common health and safety.
Hygiene
Regular disinfection and cleaning of surfaces and points of contact in all areas. The possibility of hand disinfection is guaranteed in the entire hotel, we have disinfection columns & dispensers in all public areas. Daily room cleaning with virucidal products and regular ventilation of all rooms with fresh mountain air.
Distance
Here at the Alpenhotel Tirolerhof there is enough space to ensure a minimum distance of 1 meter.
Team
All of our employees are well trained and wear a face visor or mouth mask for your protection.
Restaurant
In our spacious dining room and bar, we allow the legal minimum distance between the tables. Disposable gloves are available at the buffet.
Wellness, Spa & Fitness
The wellness and fitness facilities will be open for you. In the entire spa area, we ask to ensure a minimum distance of 1 meter and here we also appeal to personal responsibility.
Our cancellation conditions for your winter vacation 2020/2021
Due to the special situation, we have adjusted our cancellation policy. In these uncertain times, we would like to offer you maximum flexibility in planning your vacation, which is why it is possible to cancel free of charge up to 2 weeks before arrival.
We also guarantee you a free cancellation if one of the following reasons applies:
- Border closure
- if our region is classified as a risk area with the highest category
Otherwise, a cancellation is only possible with payment of the following cancellation fees:
- In case of cancellation 13-8 days prior to arrival, we charge 50%.
- In case of cancellation 7 days prior to arrival, we charge 90%.
- In case of a no-show, we charge 100% oft he total booking fee.
An early departure or late arrival will be charged in full. In case of a cancellation, we will deduct Euro 30 administrations costs from your deposit. As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
Our request to you: please rebook instead of cancel - stay loyal to us!
Do you have anymore questions?
If you have any questions, please do not hesitate to contact us by phone at +43 5284 5314 or by email at info@tirolerhof-gerlos.at. With a masked smile and a little more distance, we are all highly motivated to be able to give you a great holiday in the beautiful nature in the middle of the Zillertaler Alps. We say thank you for this unique team spirit, which once again encourages us to look to the future full of hope.
Best wishes,
Your Dekker family and team